Shipping policy
SHIPPING POLICY
Last Updated: June 17, 2026
Thank you for shopping with Lacé & Laced. This Shipping Policy explains our order processing, shipping times, shipping costs, and delivery information.
Business Information
Store Name: Lacé & Laced
Website: https://kchz.shop
Email: support@kchz.shop
Phone: +1 (310) 252-5511
Address: 550 Libby Street, El Segundo, CA 90245, United States
Order Processing Time
Orders are typically processed within 1-3 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Estimated Delivery Time
United States:
5-12 business days after processing
Canada:
7-15 business days after processing
United Kingdom and Europe:
7-15 business days after processing
Australia and New Zealand:
7-18 business days after processing
Other International Destinations:
10-20 business days after processing
Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs clearance, holidays, weather, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed. The final shipping cost depends on the delivery destination, shipping method, and order details.
Please make sure the shipping cost shown on our website matches the shipping settings submitted in Google Merchant Center.
Order Tracking
Once your order ships, we will send a shipping confirmation email with tracking information when available.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
If you notice an address error after placing an order, please contact us immediately at support@kchz.shop.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us. We will assist you in checking the delivery status with the carrier.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
Contact Us
For shipping questions, please contact:
Lacé & Laced
550 Libby Street
El Segundo, CA 90245
United States
Email: support@kchz.shop
Phone: +1 (310) 252-5511